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Frequently Asked Questions
• Where are my files stored?
• Why do I need to sign up? • How long are my files stored? • How can I change the Publisher name in my account? • How can I change a password for my account? • What should I do if I forgot a password? • How can I subscribe on Silver, Gold, or Platinum Plans? • What files can I upload and store with your service? • Is there any limitation for the number of files and their size that may be uploaded per user? • Are there any bandwidth limitations for traffic I can use? • How can I create a folder? • Can I upload several files at once? • How can I arrange and manage my files? • How can I rename a file or a folder? • How can I change the description of a file? • How can I delete a subfolder? • How can I move files from one folder to another one? • How can I create a photo album? • How can I stream video and audio files? • How do I share my files with other users? Can I share my files with non registered users? • How can I share a folder? • How can I prevent users from changing files in the shared folder? • How to set a password for shared folder? • Can you tell me how to set a subdomain for a folder? • How can I share a folder which stores both public and private files? • Can I invite someone to upload files into my shared folder? • If I want to share my file, how can I email a sharing link? • How can I upload files to the account directly from the web? • How can I make my files available for public search? • Why can't I find the files of my account which I made enabled for public search? • Is there any limitation for the number of downloads per file? • How can I download files using a download manager (FlashGet, GetRight, ReGet, etc.)? • Why Downloads counter value for each file in Detailed Statistics differs from the Downloads column value at main file panel? Where are my files stored?
The files you upload are hosted on our high-speed servers. Your individual virtual drive is being set up for you when you register. As soon as you become a registered user you can create your own folders and upload files. Why do I need to sign up?
We require a registration to create your account and set up your virtual drive allowing you access to your files from any PC connected to the Internet just by entering your email and password. Your files are kept safe within your account until you decide to share them, and there is no need to remember long links to your files. Registration is free, simple, and takes seconds to complete. There is no need to enter your credit card details. How long are my files stored?
Your Free account and all your files will be removed from 4shared only if you do not log in the account for 30 days. How can I change the Publisher name in my account?
Please click on the "My account" icon at the top right-hand corner of your account screen and then go to the "Public Profile" tab on the "My Account" page. Enter a new publisher name into the corresponding field and click on the "Save" button. How can I change a password for my account?
Click on the "My Account" button in the upper right corner on your virtual drive to get to the account info page and choose the "Password" tab. Type your current password for the account in the "Current password" field and the new one in the "New password" and " Confirm password" fields. Note that both fields are case sensitive, so you should type absolutely the same password twice. Click on the "Save changes" button to complete changing the password. What should I do if I forgot a password?
We can help, and email you your password. Please follow this link http://www.4shared.com/remindPassword.jsp and type your email address which you used for the 4shared registration and this is your current login. Click on the "Send" button to send the password to your email address. Check your email in a couple of minutes to find out your new password. Please use it instead of the old password which is not useful any more to access your 4sared account. How can I subscribe on Silver, Gold, or Platinum Plans?
You can choose any of these plans on the "Upgrade" tab of your Account. The easiest way to get there is to click on the "Upgrade" button in the upper right corner on your virtual drive. Also, you can open the tab by clicking on the "My Account" button in the upper right corner on your virtual drive and choosing the "Upgrade" tab. Choose the subscription plan you want to buy and click on the " Purchase" button. What files can I upload and store with your service?
You can upload any files that meet our Terms of use , i.e. you can not share illegal, pornographic, copyrighted materials, etc. Here are the most popular types of files that may be shared:
Is there any limitation for the number of files and their size that may be uploaded per
user?
You may upload as many files as you like to, but they should fit your virtual drive space. The space limit is 5 GB per account. Currently 4shared sets a 100 MB size limitation per file. Your files must not exceed the limit, otherwise they will be rejected. If the size of the file is more than 100 MB, you can split the file into smaller parts and upload them separately using the multi-upload feature. Are there any bandwidth limitations for traffic I can use?
There are no restrictions on the amount of data that can be transferred. You can upload and download files that do not exceed the size of your account space. How can I create a folder?
You can create a new folder or a new subfolder. To create a new folder open the My4shared folder and click on the "Create a new folder" button on the toolbar, then name the new folder and click on the "OK" button to complete creating the folder. If you are going to create a subfolder start your actions from opening the parent folder. Can I upload several files at once?
Yes, 4shared provides you with a special multi-upload feature which allows you to upload several files at once. The feature is especially useful to upload a file by separated volumes if the size of the file exceeds the space limit. How can I arrange and manage my files?
Your folder tree can contain unlimited number of folders and subfolders. Files can be arranged in your folders using simple intuitive Windows-style interface. You can copy, paste, and delete your files, or delete whole folders as well. How can I rename a file or a folder?
To rename a file or a folder click on the "Rename file/folder" icon opposite the name of the file/folder you want to rename. Being asked about the new name type it and press "OK" to save the changes. Please note that if you rename a file, you should type the same extension for it at the end of the new name. How can I change the description of a file?
To change the file description click on the name of a file to get to the file info page, and type a new file description in the "Description" field at the bottom of the page. To save this change, click on the "Save" button. Your new file name can be seen on the download page of the file. How can I delete a subfolder?
Firstly, open the parent folder of a subfolder you want to delete. Then click on the "Delete" button opposite the subfolder and press "OK" to confirm deleting the subfolder. How can I move files from one folder to another one?
To move your files from one folder to another one tick them, and click on the "Cut selected" button on the toolbar. Go to a folder you want to paste the cut files in, and click the "Paste copied" button on the toolbar. How can I create a photo album?
To create a photo album open the folder that contains photos that you are going to include into your photo album. Click on the "Thumbnails" button on the toolbar to make the photos shown in the preview mode. If you decide to disable the photo album, click on the "Thumbnails" button once again. How can I stream video and audio files?
To play audio/video file online you should click on the "Stream media file" icon next to the name of the file. The small preview window will be opened. How do I share my files with other users? Can I share my files with non registered users?
Your files can be shared with anyone, including non registered users. As soon as you upload your files on 4shared you will be able to share your file with others using an access link. You can email the link, place it on your web page, or publish it on forums or blogs. Opposite, if you don't want your file to be seen by everyone, you should share your link confidentially, with certain people only. As the link is generated securely, it is absolutely impossible to access the file. How can I share a folder?
To share a folder you need to get a sharing link that will allow people who know it to access the folder. The easiest way to get the link is to open the folder you are going to share, and then click on the " Activate" button next to the address bar on the top of the page. Another way to share your folder is to open it and click on the "Share current folder" button on the toolbar. In the opened window choose the "Share this folder" radio button, and then click on the "Save" button to activate the sharing link. As soon as the link is activated you will be able to see it in the address bar on the top of the page where your shared folder is. Click on the "Back" button to get there. How can I prevent users from changing files in the shared folder?
The FolderShare feature allows you to share any of your folders with anyone by setting different access permissions on the folder. Similar to a shared file, you can send a web-based link to your shared folder. If the shared folder has a Read-only access, people can only download files from the folder. If you don't want certain files from your shared folder to be visible for other people, you should set up " View only public files" option and tick the files in the folder as "private" or " public" correspondingly. If your folder has "Delete or rename files" or "Moderator" permissions, then 4shared visitors can change your files. So don't set these permissions if you want to prevent your files from changes. If your shared folder has a "Moderator" access, other users get all functionality within this folder. How to set a password for shared folder?
You can protect your shared folder from an unauthorized access by setting a password on it. To set a password open a folder you want to share with a password protection. Click on the "Share current folder" button on the toolbar and choose the "Share this folder" radio button. Tick "Add password" in the "Link and Security" section, and type a chosen password in the "Password" and "Confirm password" fields. Note that both fields are case sensitive, so you should type absolutely the same password twice. Click on the "Save changes" button to complete setting the password. Keep the password a secret, and let it be known to those people whom you want to share your folder with. Can you tell me how to set a subdomain for a folder?
To share all your account materials through the nice link like myfolder.4shared.com, please right-click on the "My 4shared" folder in the directory tree on the left and select "Sharing and Security". You will be taken to the page where you need to select the "Share this folder" option. On the same page you can customize the link to your shared folder so that it looks like myfolder.4shared.com. This can be implemented in the "Sub-domain" section. Just enter the name for sub-domain and check if it is available. You can use one sub-domain for free for any shared folder in your account. How can I share a folder which stores both public and private files?
Open a folder you want to share and click on the "Activate" button next to the sharing link or on the "Share current folder" button on the toolbar. In the last case, you have clicked "Share current folder" and on the opened page choose the "Share this folder" radio button. Then choose the "view only "public" files" option in the "Permissions" section and click on the " Save" button to share the folder. After you click on the "Back" button in the "Access" column you will see that all files from the shared folder have a private status. It means that none of them will be shown to other people. To make some files shared tick them, and then click on the "Mark selected files as public" button on the toolbar. Thus, only the public files in your shared folder will be available for others whereas the private files will be invisible. Can I invite someone to upload files into my shared folder?
Yes, just set the "Upload files" permission on the folder, and send him/her a link to the folder. The user will be able to upload any files that fit the file size upload limit and your drive free space. If I want to share my file, how can I email a sharing link?
You can email sharing links only. Firstly, you should tick files you want to share by email. Then click on the " Email selected files" button on the toolbar. Type an email address in the "To:" field, but please note that there sould not be more than one addressee. Fill in the "Subject" field and type the text of the message if needed. Click on the " Send" button in the lower right corner to send your email. The links to the attached files will be added to the end of the message. How can I upload files to the account directly from the web?
We call this feature "Web Grab", and you can use it if only you are a subscriber of the Gold, Platinum, or Enterprise Plans. To use this feature go to a folder where you are going to upload a file from the web, and chose the "Web Grab" tab on the uploading panel in the lower right corner of the page. Type the URL address of the file that expected be uploaded and click on the "Grab" button to start uploading the file to your account. How can I make my files available for public search?
4shared users can search among your files only if you allow them to. To make your files from a particular folder available for public search, tick the checkbox "Public search" when sharing the folder. If you want to make all files from your account accessible for public search choose the tab "Settings" in My Account and then tick the checkbox "Allow to show my files in public search results". Note: It needs 24-48 hours to index the files for search system. Why can't I find the files of my account which I made enabled for public search?
It takes some time to index your files for search system. They will be added to results list within 24-48 hours with the next database update. Is there any limitation for the number of downloads per file?
All files can be downloaded unlimited times, but each file can be downloaded by one visitor at the same time only. So, if the file is currently been downloading, you will see a notification. Please, wait for a couple of minutes while the downloading is completed. Also, any visitor can download one file only at the same time. Our system checks your IP-address in order to count the number of downloads. It means that you cannot use download accelerators which create several downloading streams. How can I download files using a download manager (FlashGet, GetRight, ReGet, etc.)?
We can offer you a special feature "Direct link", which is available for you if only you are a subscriber of the Gold, Platinum, or Enterprise Plan. Click on the name of a file to get to the file info page. In the "Direct link" field copy a link which allows you to download the file and then paste it to the corresponding field of your download manager. Also, you can download a file by clicking on the "Download" icon opposite the name of the file. Why Downloads counter value for each file in Detailed Statistics does not coincide with Downloads
column value at main file panel?
Downloads counter in Detailed Statistics displays total number of download requests, while Downloads column at main file panel displays number of successful downloads for each file.
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